During a Pandemic Transform your Retail Business to ecommerce



Share on facebook
Share on linkedin
Share on twitter
Share on whatsapp
Share on email

The Covid-19 pandemic has affected the world in many ways. For brick-and-mortar businesses, the economic impact is evident; there will be no customers when shops cannot open but most of the people will move to ecommerce online shopping.

This is why now is the best time to bring your retail business to the internet if you haven’t already.

As customers stay home a lot more during this time, they will need to do most, if not all, of their shopping online. To enable your potential customers to buy from you through the internet, you need a website with eCommerce functions.

Investing in an Ecommerce Website

Yes, this would mean you need some capital to create one. But consider your alternatives:

  • Wait until the Movement Control Order is lifted and see if customers are willing to step out of the homes as before; or
  • Fold your business to do something else
  • If you believe in the value you bring through the products you sell, then it’s worth considering investing in an e-commerce site.

Here’s how to do it.

Step 1: Install e-commerce functions on your website

An online shop has relatively complex functions as opposed to a normal website that only shows information. Because a typical eCommerce website has a cart function and a way for customers to create an account to save information for future purchases.

Due to such complexities, you will need a web development company like Ontor web solutions to help you.

Step 2: Connect your website to a payment gateway

This is important, as it does two things: allowing your customers to pay for your products online, and for you to receive your revenue on your bank account.

Step 3: Upload your inventory information

Once your site infrastructure is ready, now for the contents. Each product should have:

  • Title
  • Photo(s)
  • Variants, if any
  • Price
  • Description
  • Available stock
  • Shipping fee

The more information your customers can see, the better.

Step 4: Ensure your website is easy to use

It is best not to rely on your customer’s patience. That’s why you must ensure your site is easy to use:

  • Mobile-responsive
  • Fast loading
  • Easy to navigate
  • Compatible with their preferred payment options

Step 5: Testing your eCommerce functions

To make sure everything runs smoothly, perform a test by purchasing an item from the website. This is to prevent your potential customers from running into issues.

Fulfilling Orders

Once your website is up and running, your online shop is now open for business. As your customers buy from you, you will receive orders on your site.

To fulfill those orders, you will need to pack your items in parcels and send them out by post. To keep your customer’s mind at ease, provide them with tracking numbers so that they can see the progress of the delivery.

Marketing your Site

To draw in new customers, you can advertise on platforms like Google and Facebook. If you’re not familiar with this process, a digital marketer can help you here.

Marketing is absolutely essential for your website to have visibility. Unlike brick and mortar shops, websites do not have passers-by or spillover traffic from neighboring shops.



Selling online will have different challenges and opportunities as compared to selling offline. The good news is that logistics companies are still operating during the pandemic in Malaysia. With an online store, you now have a whole new revenue stream.

Ready for your eCommerce venture to begin? Talk to us, and we can help you get started


Why choose Ontor web solutions?

Ontor web solutions have developed 400+ websites with dynamic layouts and designs. We offer:

  • Masterpiece websites with user and marketing-friendly
  • Security and user-friendly dashboard on the WordPress platform
  • Specialists with Elegant websites
  • Dedicated support teams after launch
  • A team of corporate consultants specializing in web design for small to medium-sized companies, establishing credibility, increasing conversions, and enabling business growth.
  • Our team draws on broad industry experience and networks to create the most powerful outcomes for our clients.
  • Based in Kuala Lumpur and New York.

Want to have a quote about a professional website? Get a Free Quotation


Kuala Lumpur Office

New York Office